Posts Tagged ‘Website traffic’

The myths behind website traffic – Part Two

This is a two part series. In part 1 we explored why the number of visitors to our website is not as important as who is visiting our website. We learned that having thousands of visitors who come, look around and leave is like having hundreds of people run in and out of your bricks and mortar store. Even with all this traffic, no sales means no business. In part 2 we look at ways to make sure we are getting the right visitors.

Getting the right people to your site:

The first thing you should look at is your keywords. As a most basic description, keywords are the things that tells the search engine if you have what someone is searching for. You can’t just use popular terms (well you can, that’s what gets you those thousands of non-buying visitors) but you should be using keywords that you think someone who is looking for your product or service will use when they do a search. One of the tricks to finding the right keywords is to ask (yep, it really is that simple.) Call up 5 friends and give them a scenario. For example, call your friends and say “Listen, pretend you want to do something else with your life, maybe start a business, if you were going to Google what would you type in to get information.” You can also extend these type of questions to people on Facebook or Twitter to get an even more responses.

The next thing is, find out where people hang out that would be interested in your product or service. Let’s say you are selling an e-book on retirement. You want to be where potential retirees or soon-to-be retirees are. Many senior sites take advertising or you can become a presence on their blog (just remember not to spam them, but join the conversation and offer something of value.)

When a new visitor first arrives:

When someone visits your website you want them to immediately think to themselves “I’ve come to the right place.” You want them to recognize themselves in your content and feel at home. In many ways your website is the first impression you get with a potential customer. Write the content on your website to suit the people you want to engage with. In the olden days the website was all about you and your products. This doesn’t work anymore because frankly, no one really cares about you. Websites must be about your visitor.

Keeping people on your site as long as possible:

The reason you want to keep people on your site for as long as possible is because for every second they are there they are building a relationship with you and your business. People who stick around do so only because you have given them a reason to do so. Have you ever been on a website where you wander around for 30 minutes just reading the articles, watching the videos, reading and commenting on the blogs. If you haven’t, your missing a great experience. For an example of this type of website, try looking at ZenHabits. I can spend hours wandering around finding fascinating and useful information there.

Return visitors:

We all know the statistics. Buyers usually need to hear your name 7 times before they will buy. No one usually buys on the first visit to your website. It is important to give visitors reasons to bookmark and come back to your site. With each visit they will feel more trusting of you. One way to do this is to have a lively blog that they are eager to read. Another is to have constantly changing valuable content like articles and videos. Make a statement how often you expect to update content or blog posts so they know to come back.


by Lynda Morris -
Lynda is the owner of Being the Best, a consulting company for small and medium sized businesses interested in developing an Online Marketing strategy, creating a plan for implementation and/or just needing a helping hand to understand benefits/risks.
Being the Best Website
Feel free to contact Lynda at best@beingthebest.ca

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The myths behind website traffic – Part One

This is a two part series. In part 1 we explore why the number of visitors to our website is not as important as who is visiting our website. In part 2 we will look at ways to make sure we are getting the right visitors.

Too many times the business owner will get caught up in the numbers. I can understand why. It is so much easier to make yourself a goal of getting X number of visitors to your site or blog and then concentrate on reaching that number. It’s also great for our egos when we meet or exceed those goals. And it is actually easy to do. Using the proper SEO, Google AdWords, some good content, you can get those visitors in no time. A good example of this is a long time ago I wrote a blog post “Is Gmail right for you.” This post had nothing to do with marketing or my services, it was just a question a lot of people asked me and so I wrote about my opinion on the subject. I continue to get hundreds of visitors a month from that post. If I just looked at the numbers, I would be quite pleased with all those visitors. However, none of them end up engaging in my services because they didn’t come to find out about marketing, they came to find out about Gmail. (I do leave the post up because so many have searched and found it useful.)

The problem comes when none of those visitors turn into buyers or participants. This too, unfortunately, is quite common.

The importance of conversion

The word conversion is used when a visitor to your website follows through to take the action you want them to take. If you are in the business of selling something or offering a service, it is vital to the business that the website converts people to buyers. If you are writing a blog because you want to build a community, then it is important to get people to participate by leaving comments. Getting traffic is one thing, but if no one takes action than that traffic becomes pointless.

The importance of targeting:

The real effort should be spent on getting the “right” people to your website or blog. These are the people who already know they need what you have. In the case of your blog, these are people who already have an interest in the topic and are engaged enough to want to learn/educate/share. There is an old marketing saying that “You should never try to market to everyone.” First of all, you don’t have the budget to do so. Second, you dilute your message and it becomes easy to tune out. Many years ago Coke used to market to everyone and it worked for them. But now, as more and more people tune out marketing messages you will see that Coke and every other company now targets their messages to specific audiences. Pepsi sells to people who want to be cool. Dr. Pepper sells to people who want to be different. It’s always interesting to sit down at night and actually watch the commercials on television. I try to identify exactly who they are marketing to.

Explaining bounce rates:

If you are using Google Analytics or a similar website measurements tool you will notice a bounce rate. This is a very important measurement to keep an eye on because it shows you how many people came to your website and left. Different measuring tools measure the bounce rate in one of two ways. The first is to measure how many people came to your landing page and then left without going to any other pages. The second way to measure bounce rate is to measure how long they stayed on your site (this is usually set at something like 5 seconds.) You will have to check your particular tool to see which one they are using to measure. Either way tells you that it is likely the person got here, looked and found no reason to stay. You want to keep your bounce rate as low as possible.

Bottom line:

The reality is (and please don’t shoot the messenger) that people don’t come and take action because a website is pretty or well designed (as a matter of fact, I have seen some horrible looking websites that have high conversion rates.) They won’t convert to buyers because you have paid hundreds of dollars in Pay per Click Google AdWords. I’m not advocating you have an ugly site, I’m just saying there are many more important things.

I recommend that you:
1. Find out who is currently coming to your site, how are they getting there, what are they looking for? Determine if this is the correct audience for your business.
2. If you find you are getting the right audience then spend time and money on improving your conversion rate with the traffic you are already getting before you spend anything on trying to get new traffic. If this is not the right audience, make the changes needed to get the right audience.

In our next post we are going to look at the ways you can get the right traffic to your website that will convert to buyers, new clients or participants on your blog.

by Lynda Morris -
Lynda is the owner of Being the Best, a consulting company for small and medium sized businesses interested in developing an Online Marketing strategy, creating a plan for implementation and/or just needing a helping hand to understand benefits/risks.
Being the Best Website
Feel free to contact Lynda at best@beingthebest.ca

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